ISO 9001: 2008 is the framework for implementing the quality management system. ISO 9001: 2008 is an internationally recognized quality management system standard (QMS) published by the International Organization for Standardization (ISO) in 1987, and then revised in 1994, 2000 and in November 2008. Standard ISO 9001: 2008 is the framework for implementing the system quality management and provides an opportunity for organizational performance in terms of the quality of products and services. The standard provides a set of principles that provide a logical approach to managing business activities to consistently satisfy customers. It specifies the conditions for quality management, whereby an organization needs to evaluate and demonstrate its ability to provide products or services that meet the needs of users and applicable legal regulations, thereby increasing customer satisfaction.
The ISO 9001: 2008 standard is intended for use in any organization that wants to improve the way it is managed and managed, regardless of its size, sector and category of products or services.